FAQ

Frequently Asked Questions (FAQ)

1. What type of products do you sell?

We offer a wide range of kids’ toys, educational toys, creative kits, pretend play items, outdoor toys, and fun activity-based products suitable for children of different age groups.

2. Are your toys safe for children?

Yes, all our products are carefully selected and made from child-safe, non-toxic, and durable materials to ensure safe and enjoyable playtime.

3. What age group are your toys suitable for?

Most of our toys are suitable for children aged 2 to 10 years. Each product page includes recommended age information for your reference.

4. How can I place an order?

You can browse products, add items to your cart, and proceed to checkout by providing your shipping details and payment information.

5. What payment methods do you accept?

We accept major payment methods including credit/debit cards, mobile payments, and other available online payment options.

6. How long does delivery take?

Delivery usually takes 3–7 business days depending on your location. Remote areas may take slightly longer.

7. How much is the shipping charge?

Shipping costs vary based on your location and order size. The exact amount will be shown at checkout before payment.

8. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email or SMS.

9. Can I return or exchange a product?

Yes, we accept returns or exchanges within a certain period if the product is unused and in original packaging. Please check our Return Policy page for details.

10. What if I receive a damaged product?

If your product arrives damaged, please contact our support team immediately with photos, and we will assist you with a replacement or refund.

11. How can I contact customer support?

You can reach us via email, Live Chat, or through our Contact Us page on the website.

12. Do you offer discounts or promotions?

Yes, we regularly offer discounts, seasonal sales, and special promotions. Subscribe to our newsletter to stay updated.